RETURN STATEMENT

CONDITIONS

Before returning an item, please read through our Return Policy on this page, to make sure your item is eligible for return. 

You have seven (07) calendar days after item delivery to notify us of the return.

If your item meets all the requirements, your return can be initiated by writing back to us on returns@mybrandstore.pk


Returns are easy. Simply follow the 7 steps stated below:

1. Check if your product meets all aspects as displayed on the Site at the time of ordering.

2. Write to us by filling in the Return Form.

3. Pack items and attach Return Label.

4. Arrange the product shipment or drop off.

5. Upon reaching, the product will go through quality check.

6. If validated, you will get a refund.


How much time do i have to return product?

Items sold on mybrandstore.pk may be returned within seven (07) days of delivery date, provided they are eligible for return.


What are the conditions for returning an item and what is the procedure?

Please note that sensitive products and made-to-order items may not accepted on customer return or refund.

For every manufacturer/seller, please read the return clause on their respective page.

Items bought on promotion are not valid for return or refund. 


Refunds

In return cases that are validated, customers may be given a refund voucher which can be used exclusively on mybrandstore.pk